Minutes of Managers-Net Meeting

GJ said, a small budget had been set aside by the FINSEC board, for the creation of a website. The purpose of the meeting was to develop and agree an outline plan that would do this. BP explained that KH was a colleague who had practical experience of setting up part of the Boots intranet site and was willing to help. GJ then outlined the proposed content of the website (see below)

The key element would be the technical archive which would consist of, say, 500 word summaries of most management & management services theories and techniques. As far as he could tell this would be a unique feature on the World Wide Web. It would satisfy the FINSEC mission statement^¹, and if the site proved popular, there might be the potential to get advertising revenue.

BP said that the original concept of their Boots intranet site had been largely based on the re-publication of existing text materials. But this had proved unsuccessful, and they had redesigned the site making greater use of graphics.

KH asked who would be maintaining the FINSEC site once it had been developed. GJ said that once the initial design had been completed and debugged, the aim would be minimal maintenance, however the site would be updated to include: newsletters, latest events etc. given the essentially voluntary nature of the project it was important to avoid overloading any one individual. KH said it might be useful to have a bulletin board feature. This could have queries, comments and suggestions for new content. GJ said that if the site was successful the aim would be to have an “expert system” problem solving interface on the home page.

KH felt that attention should be given to navigation and it should be easy to return to other key pages wherever you were on the website. However he was against the idea of frames. He said he had used Adobe Pagemill, Netfusion and Dreamweaver to develop his web pages.

It was agreed that in order to satisfy the objective of having a site available for the World Productivity Congress in October, it would be necessary to have a skeleton site in place by July with a more developed version available for inspection and testing by Board members in August. It was agreed that GJ, BP and KH would keep in touch by phone and e-mail Brad.Poulson@boots.co.uk, or

Appendix E Top 30 Managers-Net File Page Requests for September 2009

reqs

%bytes

last time

file

1185

7.21%

16/Sep/09 00:02

/job_evaluation.html

1011

7.02%

16/Sep/09 00:02

/paretoanalysis.html

734

0.24%

15/Sep/09 23:59

/robots.txt (this is a hidden transfer page)

711

5.15%

16/Sep/09 00:05

/stddev.html

707

8.37%

15/Sep/09 23:34

/ (this is the alpha index)

590

3.12%

15/Sep/09 23:34

/administrativemanagement.html

562

4.78%

15/Sep/09 23:39

/statistical_process_control.html

432

3.21%

15/Sep/09 22:27

/workmeasurement.html

407

2.22%

15/Sep/09 22:31

/regression.html

296

1.22%

15/Sep/09 22:00

/kaizen.html

288

1.56%

15/Sep/09 23:34

/activityBC.html

271

1.05%

15/Sep/09 23:53

/home.html

271

1.74%

15/Sep/09 21:50

/decisionmaking.html

258

1.46%

15/Sep/09 20:25

/Biography/mcgregor.html

257

1.74%

15/Sep/09 22:54

/timestudy.html

250

1.07%

15/Sep/09 23:22

/control_charts.html

242

1.43%

15/Sep/09 23:34

/activity_sampling.html

240

3.68%

15/Sep/09 23:00

/Biography/Fayol.html

234

0.95%

15/Sep/09 22:07

/linearquadratic.html

225

1.20%

15/Sep/09 22:59

/zerodefects.html

202

1.28%

15/Sep/09 23:29

/frequencydistribution.html

195

0.90%

15/Sep/09 23:07

/methodstudy.html

185

1.29%

15/Sep/09 20:35

/pmts.html

181

0.81%

16/Sep/09 00:02

/brainstorming.html

177

0.90%

15/Sep/09 23:34

/affinitydiagram.html

166

1.20%

15/Sep/09 23:41

/total_quality_management.html

145

0.58%

15/Sep/09 19:02

/continuous_improvement.html

145

0.67%

15/Sep/09 15:26

/contents.html

142

1.02%

15/Sep/09 23:23

/datacollection.html

138

0.78%

15/Sep/09 19:23

/managementbyobjectives.html

reqs	%bytes	last time	file
1185	7.21%	16/Sep/09 00:02	/job_evaluation.html
1011	7.02%	16/Sep/09 00:02	/paretoanalysis.html
734	0.24%	15/Sep/09 23:59	/robots.txt (this is a hidden transfer page)
711	5.15%	16/Sep/09 00:05	/stddev.html
707	8.37%	15/Sep/09 23:34	/ (this is the alpha index)
590	3.12%	15/Sep/09 23:34	/administrativemanagement.html
562	4.78%	15/Sep/09 23:39	/statistical_process_control.html
432	3.21%	15/Sep/09 22:27	/workmeasurement.html
407	2.22%	15/Sep/09 22:31	/regression.html
296	1.22%	15/Sep/09 22:00	/kaizen.html
288	1.56%	15/Sep/09 23:34	/activityBC.html
271	1.05%	15/Sep/09 23:53	/home.html
271	1.74%	15/Sep/09 21:50	/decisionmaking.html
258	1.46%	15/Sep/09 20:25	/Biography/mcgregor.html
257	1.74%	15/Sep/09 22:54	/timestudy.html
250	1.07%	15/Sep/09 23:22	/control_charts.html
242	1.43%	15/Sep/09 23:34	/activity_sampling.html
240	3.68%	15/Sep/09 23:00	/Biography/Fayol.html
234	0.95%	15/Sep/09 22:07	/linearquadratic.html
225	1.20%	15/Sep/09 22:59	/zerodefects.html
202	1.28%	15/Sep/09 23:29	/frequencydistribution.html
195	0.90%	15/Sep/09 23:07	/methodstudy.html
185	1.29%	15/Sep/09 20:35	/pmts.html
181	0.81%	16/Sep/09 00:02	/brainstorming.html
177	0.90%	15/Sep/09 23:34	/affinitydiagram.html
166	1.20%	15/Sep/09 23:41	/total_quality_management.html
145	0.58%	15/Sep/09 19:02	/continuous_improvement.html
145	0.67%	15/Sep/09 15:26	/contents.html
142	1.02%	15/Sep/09 23:23	/datacollection.html
138	0.78%	15/Sep/09 19:23	/managementbyobjectives.html

Appendix F1 - Management Trends –Comparison of Techniques covered

in “A Handbook of Management Techniques” 1986 and 2006 editions

1986

edition

2006

edition

Corporate Management

8

0

Marketing Management

16

23

Operational Management

19

33

Financial Management

32

36

Human Resource Management

24

16

New Technology

4

0

Management Science

9

8

Planning and Resource Allocation

2

2

Efficiency and Effectiveness

10

9

Total

124

127

Appendix F2 Management Trends - Comparison of Techniques covered

in “A Handbook of Management Techniques” 1986 and 2006 editions

1986

edition

2006

edition

Corporate Management (8)

General Management

Corporate Planning

Corporate Planning Appraisal Techniques

Corporate Objectives

Long-range Forecasting

Strategic Planning

Organization Planning

Organization Development

Corporate Management

No coverage

Marketing Management (16)

Desk Research

Field Research

Field Sales Control

Marketing

Marketing Control

Marketing Planning

Marketing Research

Media Planning

Pricing

Product Life-cycle Analysis

Product Planning

Qualitative Research

Sales Forecasting

Sales Planning

Target Marketing

The Marketing Mix

Marketing Management (23)

Buyer Behaviour Analysis

Database Marketing

Desk Research

Distribution

Field Research

Marketing Control

Marketing Information Systems

Marketing Management Marketing Planning

Marketing Research

Positioning

Pricing

Product Life-cycle Analysis

Product Planning

Promotion

Qualitative Research

Relationship Marketing

Sales Control

Sales Forecasting

Sales Planning

Segmentation

Target Marketing

Web Marketing

Appendix F3 Management Trends - Comparison of Techniques covered

in “A Handbook of Management Techniques” 1986 and 2006 editions

1986

edition

2006

edition

Operations Management (19)

Aggregate Planning

Capacity Planning

Computer-aided Design

Computer-aided Manufacture

Distribution Planning

Group Technology

Inventory Control

Job, Batch and Flow Production

Layout Planning

Make or Buy Decision

Materials Requirement Planning

Operations Management

Physical Distribution Management

Planned Maintenance

Production Planning and Control

Production Scheduling and Loading

Project Management

Robotics

Statistical Quality Control

Operational Management (33)

Aggregate Planning

Approach to Planning

Automation in Manufacturing

Automation in Services

Capacity Planning

Comparing Performance

Control of Schedules

Defining the Process

Designing a Master Schedule

Developing New Products

Extensions to MRP

Facility Layout

Facility Location

Forecasting

Improving the Process

Inventory Control

Just-in-Time Operations

Maintenance and Replacement

Material Requirements Planning

Measuring Performance

Operations and Products

Operations Strategy

Process Planning

Procurement

Product Design

Product Planning

Project Management

Quality Control

Quality Management

Short-term Scheduling

Supply-chain Management

Total Quality Management

Using Operations to Gain a Competitive Advantage

Appendix F4 Management Trends - Comparison of Techniques covered

in “A Handbook of Management Techniques” 1986 and 2006 editions

1986

edition

2006

edition

Financial Management (32)

Absorption Costing

Accounting Rate of Return

Balance Sheet Analysis

Break-even Analysis

Budgetary Control

Capital Budgeting

Cash Management

Cost Accounting

Cost-Benefit Analysis

Cost-effective Analysis

Cost-Volume-Profit Analysis

Depreciation

Discounted Cash Flow

Financial Accounting

Financial Budgeting

Flexible Budgets

Inflation Accounting

Management Accounting

Marginal Costing

Overhead Accounting

Payback Method of Capital Appraisal

Profitability Analysis

Profit-Volume Chart

Programme Budgeting

Raising Finance

Responsibility Accounting

Risk Analysis

Sales Mix Analysis

Standard Costing

Value Added Statement

Variance Analysis

Zero-base Budgeting

Financial Management (36)

Absorption Costing

Accounting Rate of Return

Activity-based Costing

Balance Sheet Analysis

Break-even Analysis

Budgetary Control

Capital Budgeting

Cash Management

Cost Accounting

Cost-Benefit Analysis

Cost-effectiveness Analysis

Cost-Volume-Profit Analysis

Creative Accounting

Depreciation

Discounted Cash Flow

Financial Accounting

Financial Budgeting

Financial Management

Financial Planning

Flexible Budgets

Inflation Accounting

Management Accounting

Marginal Costing

Overhead Accounting

Payback Method of Capital Appraisal

Profitability Analysis

Profit-Volume Charts

Programme Budgeting

Raising Finance

Responsibility Accounting

Risk Analysis

Sales Mix Analysis

Standard Costing

Value-added Statement

Variance Analysis

Zero-base Budgeting

Appendix F5 Management Trends - Comparison of Techniques covered

in “A Handbook of Management Techniques” 1986 and 2006 editions

1986

edition

2006

edition

Personnel Management (24)

Assessment Centres

Group Dynamics

Identifying Training Needs

Job Analysis

Job Design

Job Enrichment

Job Evaluation

Management by Objectives

Management Development

Manpower Planning

Payment by Results

Performance Appraisal

Personnel Management

Quality Circles

Salary Administration

Salary Control Systems

Salary Structure Design

Salary Surveys

Selection Testing

Skills Analysis

Systematic Training

Team Briefing

Total Loss Control

Training Techniques

Human Resource Management (16)

Contingent Pay

Grade and Pay Structures

Human Capital Measurement

Human Resource Planning

Identifying Training Needs

Job Evaluation

Payment by Results

Performance-related Pay

Role Analysis

Salary Control Systems

Salary Surveys

Selection Testing

Skills Analysis

Systematic Training

Total Loss Control

Training Techniques

New Technology (4)

Distributed Data Processing

Information Technology

Systems Analysis

The Electronic Office

New Technology

No coverage

Management Science (9)

ABC Analysis

Cybernetics

Decision Theory

Linear Programming

Modelling

Operational Research

Queuing Theory

Sensitivity Analysis

Simulation

Management Science (8)

Cybernetics

Decision Theory

Linear Programming

Modelling

Operational Research

Queuing Theory

Sensitivity Analysis

Simulation

Appendix F6 Management Trends - Comparison of Techniques covered

in “A Handbook of Management Techniques” 1986 and 2006 editions

1986

edition

2006

edition

Planning and Resource Allocation

Line of Balance

Network Analysis

Planning and Resource Allocation

Line of Balance

Network Analysis

Efficiency and Effectiveness (10)

Clerical Work Measurement

Cost Reduction

Management Audit

Method Study

Productivity Planning

Profit Improvement

Ratio Analysis

Value Analysis

Variety Reduction

Work Measurement

Efficiency and Effectiveness (9)

Balanced Scorecard

Benchmarking

Business Process Re-engineering

Method Study

Productivity Planning

Ratio Analysis

Value Analysis

Variety Reduction

Work Measurement

Topic	Author	Research	Draft	Status
Analytical Estimating	Roger			Review existing article
Business Continuity	Neil/Gerry	TBA^²
Business Strategy	Roger	TBA
Change Management	Roger	TBA
Chronocyclegraphs etc	Roger	Aug-09	Sep-09	Awaiting photos
CWD	Gerry	Dec-08	Feb-09	Re-drafting
Economic Theory	Roger	TBA
Ergonomics	Roger			Review existing article
Forms Design	Roger	Apr-08
Industrial Relations	Roger	TBA
Innovation	Roger	TBA
Levelling	Roger	TBA
Management Accounting	Roger	Apr-08
Motion Time Analysis	Gerry	TBA
MTM	Gerry	TBA
Outline of Activity Sampling	Roger			Review existing article
Personal Appraisal	Roger	TBA
PMTS	Gerry			Review existing article
Procedure Manuals	Roger	Dec-07
Return on Capital Employed	Roger	Nov-07
Table of 'Pioneers'	Roger	Aug-08	Aug-09	Awaiting comments
Team Working	Roger	Apr-08
Work Factor	Gerry	TBA

Name	Dates	Written & Posted	RE Pioneer?
Charles Babbage	(1792-1871)		Yes
R.M. Barnes	?		Yes
Charles Eugene Bedaux	(1886-1944)	Yes	Yes
Richard Brackenbury	?		Yes
Edward Franz Leopold Brech	(1891-1974)		Yes
J.M. Clark	?		Yes
Russell Mackenzie Currie	(1902-1967)	Yes	Yes
Hugo Diemer	(1870-1939)	Yes
Peter Ferdinand Drucker	(1909-2005)		Yes
E.T. Elbourne	?		Yes
Harrington Emerson	(1853-1931)		Yes
Henri Fayol	(1841-1925)	Yes	Yes
Mary Parker Follett	(1868-1933)		Yes
John Munro Fraser	?		Yes
Henry Laurence Gantt	(1861-1919)		Yes
Frank & Lillian Gilbreth	(1868-1924) (1880 - 1972)	Yes	Yes
Alexander Hamilton-Church	(1755-1804)		Yes
G Charter Harrison	?		Yes
Alfred Marshall	(1842-1924)		Yes
Abraham Maslow	(1908-1970)	Yes
Thomas Mason	?		Yes
George Elton Mayo	(1880-1949)		Yes
Douglas McGregor	(1906-1964)	Yes
J.D. Mooney	?		Yes
Robert Owen	(1771-1858)		Yes
Jean R Perronet	(1783-1860)		Yes
A.C. Reilly	?		Yes
Alec Rodger	?		Yes
Thomas G Rose	(1897-1963)		Yes
Benjamin Seebohm Rowntree	(1871-1954)		Yes
Asa Bertrand Segur	(1886-1975)	Yes
Adam Smith	(1723-1790)		Yes
May Smith	(1879 -1968)		Yes
Frank Winslow Taylor	(1856-1915)	Yes	Yes
Lyndall Fownes Urwick	(1895-1943)		Yes
Harold J Wheldon	?		Yes
AW Willsmore	?		Yes

Mar 2003	29,068
Apr 2003	33,149
May 2003	36,713
Jun 2003	39,738
Jul 2003	41,019
Aug 2003	43,636
Sep 2003	48,896
Oct 2003	54,146
Nov 2003	59,026
Dec 2003	63,137
Jan 2004	67,158
Feb 2004	70,817
Mar 2004	77,363
Apr 2004	83,366
May 2004	89,423
Jun 2004	97,476
Jul 2004	105,081
Aug 2004	112,261
Sep 2004	117,526
Oct 2004	123,394
Nov 2004	131,364
Dec 2004	137,199
Jan 2005	140,620
Feb 2005	146,507
Mar 2005	152,088
Apr 2005	154,929
May 2005	158,351
Jun 2005	156,538
Jul 2005	155,504
Aug 2005	155,985
Sep 2005	154,252
Oct 2005	154,058
Nov 2005	152,807
Dec 2005	154,284
Jan 2006	155,870
Feb 2006	155,586
Mar 2006	154,409
Apr 2006	158,188
May 2006	163,065
Jun 2006	168,947
Jul 2006	176,415
Aug 2006	179,397
Sep 2006	184,989
Oct 2006	189,910
Nov 2006	194,016
Dec 2006	195,504
Jan 2007	198,993
Feb 2007	204,638
Mar 2007	214,629
Apr 2007	217,674
May 2007	217,544
Jun 2007	218,109
Jul 2007	218,441
Aug 2007	220,285
Sep 2007	219,954
Oct 2007	219,604
Nov 2007	218,116
Dec 2007	218,497
Jan 2008	221,565
Feb 2008	223,489
Mar 2008	221,439
Apr 2008	224,972
May 2008	230,087
Jun 2008	235,266
Jul 2008	236,603
Aug 2008	236,123
Sep 2008	241,494
Oct 2008	245,853
Nov 2008	255,017
Dec 2008	259,832
Jan 2009	263,519
Feb 2009	267,560
Mar 2009	274,104
Apr 2009	280,544
May 2009	286,383
Jun 2009	292,229
Jul 2009	299,606
Aug 2009	312,114
Sep 2009*	323,408

Appendix A – Minutes of 1999 meeting

Summary & Action Points

	1986 edition	2006 edition
Corporate Management	8	0
Marketing Management	16	23
Operational Management	19	33
Financial Management	32	36
Human Resource Management	24	16
New Technology	4	0
Management Science	9	8
Planning and Resource Allocation	2	2
Efficiency and Effectiveness	10	9

Total	124	127